Remote Hands
Our engineers do the physical work at the data center on your behalf. Ask us to install or replace equipment, change cabling, or check on site during an incident, whenever remote access is not enough.
Overview
Remote Hands has our engineers carry out physical work at the data center for you. Faults that remote access cannot resolve, equipment installs and replacements, and cabling changes can all go ahead without you traveling to site.
The service is available at every data center in the Tokyo area. At data centers you contract with outside our colocation, you arrange entry and work permission under that data center's rules.
Request work when you need it, book a set date and time, or contract it as scheduled work. Requests are handled during business hours, and work can be booked for any time, 24 hours a day, including nights and holidays. We report the results when the work is done.
Available at every data center in the Tokyo area (Tokyo, Kanagawa, Saitama and Chiba), including data centers you contract with outside our colocation.
Who it is for
- Customers who need an on-site check or a power cycle during a fault
- Customers who run equipment with no staff on site
- Operators managing equipment in the Tokyo area from overseas or from afar
- Customers who want equipment received, racked or shipped for them
- Customers who want regular cabling changes or inventory checks
Features
Installation
Rack mounting servers and network equipment, and fitting PDUs, patch panels and interface cards.
Troubleshooting
Power cycling, checking lights and displays, checking cable connections and testing circuits, to help isolate a fault on site.
Cabling
Running and changing patch cables, tidying cables and testing continuity.
Replacement and moves
Replacing disks, memory, power supplies and transceivers, and moving or removing equipment.
Receiving and shipping
Receiving and unpacking equipment you send, carrying it to the rack, and packing and shipping removed equipment.
Inventory and records
Checking equipment counts and serial numbers, taking photos of the installation, and giving you the results.
Scheduled work
Recurring work such as regular checks and media changes, on a schedule agreed in advance.
Service details
Service area
- Every data center in Tokyo, Kanagawa, Saitama and Chiba
- Includes data centers you contract with outside our colocation
Request and work hours
- Requests are handled during business hours
- Work can be booked for any time, 24 hours a day
- Requests received outside business hours are reviewed when business hours resume
How to request
- One-off requests when you need them
- Booked in advance for a set date and time
- Contracted as scheduled work
Pricing
- Quoted per request, based on the work, the data center and the time
What to tell us
- Data center name and rack location
- The equipment and the work needed
- Your preferred time and a contact for the day
Scope
- This service covers physical work. It does not include configuring equipment or handling data
- Talk to us if parts or materials need to be arranged
- Talk to us about large builds or migrations
How to start
- 01
Request
Tell us the data center, rack location, equipment, the work needed and your preferred time.
- 02
Quote and schedule
We review the work and confirm the price and the time.
- 03
Arrange entry
At data centers outside our colocation, you arrange entry and work permission.
- 04
Work
Our engineers carry out the work at the data center.
- 05
Report
We report the results of the work.
FAQ
Which data centers are covered?
Every data center in the Tokyo area (Tokyo, Kanagawa, Saitama and Chiba), including data centers you contract with outside our colocation.
Can I request work outside the Tokyo area?
This service covers the Tokyo area. For on-site work at our Singapore and Fremont colocation, please contact us.
Can you work on equipment at another provider's data center?
Yes. You arrange entry and work permission under that data center's rules.
How much does it cost?
We quote per request, based on the work, the data center and the time.
How soon can you do the work?
It depends on the data center and the work. Tell us when you request if it is urgent, and we will confirm the time with the quote. Requests received outside business hours are reviewed when business hours resume.
Can you work at night or on holidays?
Yes. Work can be booked for any time, 24 hours a day. Because requests are handled during business hours, please book night or holiday work in advance. A data center's rules may require us to adjust the time.
Can you configure my equipment too?
This service covers physical work. It does not include configuring equipment or handling data.